• Assessments – Project-based engagements in which our Business Analysts document a client’s current processes as well as gaps and opportunities for improvement.
• Road mapping – Project-based engagements in which our Solution Architects and Business Analysts help you create your application implementation roadmap based on your company’s current needs and requirements to scale in the future.

Project based engagements to implement or improve application features or modules within a client’s IT environment. Typical projects include:

• Marketing Automation – Implementing or improving tools to capture, qualify and distribute leads based on business rules by using automation and Artificial Intelligence
• Sales Engagement – Implementing or improving tools to create and standardize processes for engaging with customers and technologies to track and analyze the results that are yielded
• Customer Support Engagement – Implementing or improving tools that are used to capture, coordinate, track and analyze customer inquiries that are made related to customer service or support
• Go To Market Process Automation – Implementing or improving tools to reduce manual work related to Go To Market processes by using automation and Artificial Intelligence
• Customer Service and Support Automation – Implementing or improving tools to manage customer inquiries in the most efficient way possible through automation and Artificial Intelligence
• Sales Analytics and Insights – Implementing or improving tools to understand and analyze a client’s sales pipeline and overall sales team effectiveness
• Customer Data Analysis – Building the infrastructure to implement or improve tools to effectively manage and govern customer data and to provide a 360 degree view of the customer

Subscription based services that a client can purchase in order to gain on-going support for their instance of Salesforce.com.